How Do Your Fees Compare?
We charge 25% inclusive of VAT. Our regular competitor research indicates most companies after payday loan claims services range between 30% to 39% once VAT is added on top of their rates. This makes many competitors significantly more expensive.
Is Your Service Really No Win No Fee?
We will never charge you a fee if your claim is unsuccessful or if we terminate your claim. You would only pay a cancellation fee if you asked us to cancel outside the 14 day cooling off period. After that, a cancellation charge of £180 (inc VAT) applies to client instigated cancellations. If you have received a Settlement Proposal the standard Success Fee applies..
Why Should I Use You?
Aside from our better value pricing, we offer a host of benefits. For example, if we need to demonstrate your hardship, we can obtain your bank statements if you don’t have them at no charge. We also have a unique claim portal (Allegiant Portal), where you can upload or view your claim evidence. No other payday claims provider presently offers this facility.
How Will You Update Me?
You will receive automated, relevant updates when we submit your claim to your lender, once they acknowledge. Throughout the 8 week lender consideration period, we will update you, even if it is to advise there is no news. Once a response is received, our Claims Team will give you a bespoke update. If the claim is contested and requires resolution via the Financial Ombudsman Service, our Claims Team will liaise with you and be on hand to answer any queries throughout the process.
What Evidence is Required?
Typically Bank Statements (we can obtain these free of charge) and a copy of your Credit Report.
How Long Does a Claim Take?
From experience, claims take anywhere between 8 to 12 weeks for your lender to investigate and respond. Many claims are successfully resolved at this stage. If the matter is referred to the Financial Ombudsman Service, it will presently take around 12 weeks for them to liaise with ourselves and the lender and make a recommendation. If either party disagrees, an Ombudsman will look at the case. This stage is reserved for very contentious cases, and can take around 6 to 24 months to conclude – this is the same for all complainants. Please note however, many factors dictate the speed of claim progress, so these timescales can vary. Beware of claims companies offering “fast pay outs” or not explaining the full process – all complainants and companies acting for consumers must follow the same procedure.
What Is The Process?
Please click to see an explanation of the claim process.
How Successful Are You?
We are purposefully selective in the cases we take on. We apply automatic and manual vetting. This means that of the cases we do take on, we have an industry-leading success rate. It also ensures that our name is associated with a general high success rate, meaning our complaints are taken seriously. Why not apply for a no obligation assessment of whether your claim meets out eligibility criteria.
What Is Your Biggest Win?
As a matter of courtesy to clients and lenders, we don’t generally boast about our wins. Likewise, “average” payday loan refund estimates mean little; your compensation will depend on how much you paid your lender in interests and charges. We have recovered as little as £20 and over £20,000 for clients. We are adept at handling all value of claims.
I Don't Trust Claims Management Companies. Can I Trust You?
We were set up in 2010, and have been engaged in payday loan reclaims since 2013. Our Feefo reviews speak for themselves. We ask lenders to pay you directly (not us). You pay us once in receipt of your compensation or once arrear deduction is confirmed. We are authorised and regulated by the Financial Conduct Authority and registered with the Information Commissioner’s Office. If you have a complaint about us, we are under the jurisdiction of the Financial Ombudsman Service.
How Can I Contact You?
We are contactable by phone or email. If you wish to speak to us, our office phone lines are open between 8:30 – 17:00 daily (excluding weekends and public holidays). We also operate a live chat feature during our office hours.
Can You Offer Debt Advice?
No. Our service is purely claims related. For free, impartial advice we recommend the Government funded Money Advice Service.
Should I Keep Up Repayments During My Claim?
We strongly advise keeping up with repayments during your claim. This is because no claim has guaranteed prospects of success. Failure to keep up repayments could lead to a negative credit record and/or the lender taking debt enforcement action.
Can I Claim Myself?
Absolutely. There is no need to use a claims management company and it very important we make this clear. You can make a complaint to your lender directly, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free. Many victims of payday loan lenders wish for someone to represent them and manage the process. If you are looking for claims professionals, we can help.
How Will Claiming Impact on My Credit Rating
If your claim is successful, often we are successful in getting mis-sold loans erased from your credit rating (although this is not guaranteed as this is not an automatic right). If your claim is unsuccessful, your credit rating will not be affected so long as you have kept up with payments in the ordinary way.
I Have Another Question
Call us on 0345 544 1563 and we will do our best to assist.